Increase sales with proper email etiquette
How long does it take for you to answer email? Are you right on top of things or do you make your customers wait for an answer to their requests?
The rule of thumb is 24 hours. But the sooner the better. Many large companies, well-known companies, I may add, feel that they can rest on their laurels and answer email questions when they get around to it. Most likely they are overloaded with mail and it takes awhile, but for a customer waiting for an answer, this is no consolation.
I can't tell you how many times I have gone to a competitor because email was not answered in a timely manner. Answer your email now. Don't wait.
The rule of thumb is 24 hours. But the sooner the better. Many large companies, well-known companies, I may add, feel that they can rest on their laurels and answer email questions when they get around to it. Most likely they are overloaded with mail and it takes awhile, but for a customer waiting for an answer, this is no consolation.
I can't tell you how many times I have gone to a competitor because email was not answered in a timely manner. Answer your email now. Don't wait.
posted by Tom Falco at 7:31 AM
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